Legal Policies
to help customers

We like to keep things simple. Find all the important legal details, including terms and conditions, in one handy place.

How can we help you?

• Customers who need extra help
• Energy efficiency advice
• Accessibility
• Trouble paying
• Key contractual terms

Our commitment to our customers.

• Guaranteed standards of performance
• Treating customers fairly
• Complaints
• Know your rights
• Privacy notice
• Additional policies

Our commitment to the community.

• Whistleblower information
• Energy theft charter
• Performance reporting
• Letter of authority policy

Terms and conditions.

• Variable tariffs
• Tariff Ts and Cs
• Fix and reward tariff agreement Ts and Cs
• Additional charges
• TPI code of practice
• Website terms of use
• Acceptable use policy

Our energy supply.

• Fuel mix
• Environmental information request
• Who supplies my energy?