Usually you only need to pay for your energy, but under some circumstances extra charges may apply.

Our services and fees¹:

Remove both smart meters (dual fuel) £470

Remove a single smart meter (electricity or gas) £235

OFMAT/standard load test £103.93

Fit an isolator £98.07

Late payment fee £10

Warrant fee £90

If you’re unavailable on the day of your meter appointment £30

Warrant application fee £60

Debt collection fee £20

Debt resolution visit fee (formerly pre-disconnection fee) £55

Debt collection agency (DCA) admin fee Upto 31% of the outstanding balance

Legal team litigation and interest claimed fees Determined on a case-by-case basis

De-energise and move your meter² Dependent on meter type and size

Request a paper copy of a bill or statement £1 per copy (£9 max)

Terms and conditions 1 All prices include VAT where applicable. 2 Moving charge applies if we have to move the meter more than 12 inches.