Help and Support
for our customers
Help and Support
for our customers
Smart meters
How can I book my smart meter installation?
How can I reschedule my smart meter installation?
How much does it cost to get a smart meter?
Can I get a smart meter if I’m renting?
Do they remove old meters when installing smart meters?
How long does it take for a smart meter to be installed?
Will my smart meter work with Sainsbury's Energy?
Do smart meters need Wi-Fi to work?
What’s the difference between a smart meter and an in-home display (IHD)?
How do I use my smart meter in-home display?
How do I change the frequency of my smart meter readings?
Can I turn my smart meter off at night?
Is it worth getting a smart meter?
Do I have to have a smart meter?
What if I have a Radio Teleswitch Service (RTS) meter?
Can I legally refuse to have a smart meter installed?
Will a smart meter save me money?
Will I still get a bill with a smart meter?
Are there any downsides to having a smart meter?
Can I switch energy suppliers if I have a smart meter?
Do smart meters use a lot of electricity?
Can you cut off my energy supply when I have a smart meter?
Is my data safe with a smart meter?
Do I pay for the electricity used to power the smart meter?
Are smart meters half hourly?
Why is my bill estimated when I have a smart meter?
Why are my bills higher with a smart meter?