What changes are happening to my account?

How can I log into my online account?

What will happen to my Nectar points?

Will my tariff change?

What will happen if I move house?

What will happen to priority services?

Where can I access my new Terms and Conditions?

Will I be able to use the Sainsbury’s Energy app?

Do I need to change my Direct Debits?

What happens if there’s a credit or debit balance on my account?

What happens if I don’t pay my bills via Direct Debit or have a regular payment plan?

What will happen to my account history, like statements?

What happens to an open complaint I might have on my account?

Will I still get my Warm Home Discount?

What do I need to do if I have a nominated person on my account?

Will I be able to contact you via live chat?