There are a few ways you can pay for your energy - the choice is yours:
Fixed: Your yearly energy usage is split into 12 fixed monthly payments. We offer greater control over your payments, so you can adjust your payments yourself on your online account and mobile app to ensure your payments continue to cover any changes in your energy usage to over the course of the year.
We’ll then use this payment method when an auto-payment is created on your account.
We'll send you an Account Review email every month rather than paper bills in the post. This shows how much energy you’ve used and how much it has cost.
No, we don’t charge a penny for transaction or convenience fees. If you choose to pay by debit or credit card a £1 pre-authorisation transaction will be charged to your card. This is just to verify your card, so there's no actual charge to you. Once your card has been verified it'll disappear. With Visa debit cards, this transaction may be reapplied each day for up to 10 days before it's cleared.
Of course. If a scheduled payment date that we've set doesn't suit you, you can change the date by giving us a call on 0800 088 4127*. You can also change this yourself through your online account - simply log in and go to ‘Settings’, select ‘Account Preferences’ then click on ‘Move Payment Date’ and follow the instructions. This button will only be available when a payment has already been scheduled.
We give you fixed payments with our Fix & Reward tariff, meaning you'll pay the same amount every month. But it's worth bearing in mind that if you start using more energy, the amount you pay us will increase, even though the price per unit stays the same.
Our price covers the full cost of supplying power to your property, including:
We'll charge you for any extra services that aren't covered by our normal charges, such as meter readings that you request. But we'll always inform you of the cost before we go ahead. For more information, see our Schedule of Fees.
Like all energy suppliers, our prices vary from area to area and property to property. The amount we charge is based on a number of factors, including: