Help and Support
for our customers
Help and Support
for our customers
Direct Debits and energy bill payments
What is an energy account Direct Debit?
How do Direct Debit payments work with my energy bill?
What do you need to know to set up a Direct Debit on my electricity and gas account?
How do I set my Direct Debit payment amounts?
I changed my Direct Debit payment by accident, can I change it back?
Why has my Direct Debit payment changed on my energy account?
When will my Direct Debit payment be reviewed?
The Direct Debit Guarantee
Can I reduce/change my Direct Debit monthly amount?
Can I get credit back on my energy account from my Direct Debit?
What are my options if I am in credit or debit on my energy account?
What does it mean if my energy account is in debit?
What does a minus balance mean on an energy bill?
What does it mean when your energy account is in credit vs debit?
Why is my energy direct debit so high?