Help and Support
for our customers
Help and Support
for our customers
Direct Debits
What is a Direct Debit?
How do Direct Debit payments work?
What we need to know to set up a direct debit?
How do I set my Direct Debit payment amounts?
I changed my Direct Debit payment by accident, can I change it back?
Why has my Direct Debit payment changed?
When will my Direct Debit payment be reviewed?
The Direct Debit Guarantee
Can I reduce/change my Direct Debit monthly amount?
Can I get credit back from my Direct Debit?
What are my options if I am in credit or debit?
Can I reduce my Direct Debit when I receive the government £400 energy payment?
How will I get the government £400 energy payment?