We like to keep things simple. Find all the important legal details, including terms and conditions, in one handy place.
How can we help you?
- Customers who need extra help
- Energy efficiency advice
- Accessibility
- Trouble paying
- Key contractual terms
Our commitment to our customers.
- Guaranteed standards of performance
- Treating customers fairly
- Complaints
- Know your rights
- Privacy notice
- Additional policies
Our commitment to the community.
- Whistleblower information
- Energy theft charter
- Performance reporting
- Letter of authority policy
Terms and conditions.
- Variable tariffs
- Tariff Ts and Cs
- Fix and reward tariff agreement Ts and Cs
- Additional charges
- TPI code of practice
- Website terms of use
- Acceptable use policy
Our energy supply.
- Fuel mix
- Environmental information request
- Who supplies my energy?