Usually you only need to pay for your energy, but under some circumstances extra charges may apply.
Our services and fees1 :
Remove both smart meters (dual fuel)
£470
Remove a single smart meter (electricity or gas)
£235
OFMAT/standard load test
£103.93
Fit an isolator
£98.07
Late payment fee
£10
Warrant fee
£90
If you're unavailable on the day of your meter appointment
£30
Warrant application fee
£60
Debt collection fee
£20
Debt resolution visit fee (formerly pre-disconnection fee)
£55
Debt collection agency (DCA) admin fee
Upto 31% of the outstanding balance
Legal team litigation and interest claimed fees
Determined on a case-by-case basis
De-energise and move your meter2
Dependent on meter type and size
Request a paper copy of a bill or statement
£1 per copy (£9 max)
Terms and conditions
1 All prices include VAT where applicable.
2 Moving charge applies if we have to move the meter more than 12 inches.