Help and Support
for our customers
Help and Support
for our customers
Coronavirus - COVID-19
What happens if I can’t pay my bill?
What happens if I have an emergency?
Will my meter services still be carried out?
I have a visit scheduled to take place, should I cancel it?
I have an emergency visit planned but I am self-isolating or categorised as vulnerable, will the visit still have to go ahead?
I have an emergency visit due, what precautions are you taking to ensure your field operatives don’t have Coronavirus?
Will my energy or gas supply be affected?
I’m at home and will be using more energy – have you got any energy saving tips?