Contact Us

• Residential Customer Services
• Making a complaint

In case of emergency, please call one of the numbers below.

Gas escapes, no gas, fire, fumes, faulty meter or other gas emergency
Please call National Grid on Freephone 0800 111 999 (24 hour service)

Electricity failure or other electricity emergency (24 hour service)
For electricity supply faults call the 24 hour emergency fault information centre in your area. You will find the number at the top of your electricity bill, in the telephone book or through directory enquiries.

If you wish to write to us, please send your letters to: